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  • 👋Welcome to Virtual Court Kiosk Support
  • 👨‍👩‍👦‍👦FOR USERS
    • 🖥️How to Use the Kiosk Computer
      • 🖥️Getting Started: Navigating the Kiosk Computer
      • 🏁Starting and Ending the Kiosk Session
      • 🔊Changing the Volume
      • 🗃️Saving and Sharing a File
    • 👩‍🔧Get Help from Virtual Court Navigators
    • ⚖️How Do I Get Legal Advice?
    • 📹Video Meeting Help
      • 📹Joining a Video Meeting
      • 🎧Connecting Earphones to the Kiosk
      • 🤝Giving Remote Control Access During a Video Meeting
      • 🏷️Changing Your Name in a Video Meeting
      • ⬆️Sharing Your Screen in a Video Meeting
      • 🔠Closed Captions and Live Transcription
    • 📅Making a Reservation
    • ↕️Adjusting the Height of the Kiosk Desk
    • 🖨️How to Print
    • 🖨️How to Scan
    • ♿Accessibility
    • 🔐Privacy Policy, Protections, and User Privacy Guidelines
    • 🎒Getting Help with Kiosk Issues
  • 👩‍💻FOR PARTNERS
    • 👋Welcome and Introduction
      • 📚Best Practices
      • 📚Responsibilities and Policies
      • 📺Orientation Video Series
    • 🙂Supporting Kiosk Users
    • 🎉Outreach and Promotional Materials
    • 🗓️Managing Reservations in FlexBooker
      • 🗓️Getting Started
      • 🗓️Changing Your Reservable Hours
      • 🗓️Calendar Integrations
      • 🗓️View, Change, or Cancel Reservations
    • 👷‍♀️How to Move a Kiosk
    • 📦Virtual Court Kiosk Components
    • 🚀Setting up a Kiosk
      • 🔧Installation Guide
      • 🖨️Setting Up Printer Accessibility Features
  • 🖥️Printer and Computer Issues
    • 🆘Troubleshooting Kiosk Computer Issues
    • 🖨️Printer Issues and Ordering Supplies
  • 📞Feedback & Contact Information
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  1. FOR PARTNERS

Supporting Kiosk Users

PreviousOrientation Video SeriesNextOutreach and Promotional Materials

Last updated 1 year ago

We know you want to help people as much as we do. Here are a few issues that may come up, and ways you can support:

Issue: Client Is Asking for Legal Advice

Refer to:

Issue: Client Needs Help Attending Virtual Court or Navigating the Kiosk Interface

Virtual Court Navigators are available to help users. Refer to: Get Help from Virtual Court Navigators

Issue: Multiple People Who Need to Use the Kiosk

Refer to best practices:

Helpful Articles:

Locations listing:

Technical and Equipment Issues

Virtual Court Navigators can help with minor technical issues. If they are unable to help, refer to:

👩‍💻
🙂
🆘Troubleshooting Kiosk Computer Issues
🖨️Printer Issues and Ordering Supplies
👩‍🔧Get Help from Virtual Court Navigators
🖥️How to Use the Kiosk Computer
Managing Kiosk Use
How Do I Get Legal Advice?