🖨️Printer Issues and Ordering Supplies

All HP LaserJet Managed MFP E42540 printers include a black and white printer with scan and copy capabilities. See detailed instructions below on how to deal with common issues like refilling the paper or toner, and who to contact if there is a more complicated issue you cannot address on your own.

Out of Paper

The host site organization is responsible for the resupplying paper to the printer.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

  1. Remove paper Tray 2. To avoid paper jams, do not remove trays while the printer is busy.Illustration of paper tray getting pulled from the printer

  2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.

    Illustration of paper tray getting the paper width adjusted

  3. Flex, fan, and align the paper edges before loading.

Illustration of paper edges being aligned

  1. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.

Illustration of loading new paper into the printer paper tray

  1. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper.

To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.

Illustration of paper tray filled to capacity

  1. After making sure that the paper stack is below the tray full indicator, close the tray.

When loaded with legal-size paper, Tray 2 does not close all of the way.

Illustration of paper tray loading back into the printer

  1. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

Out of Ink/Toner

If your printer is out of toner, please contact Marco, our designated printer supplier at [email protected]. You will be asked for your printer's ID number, so please find your printer's tag and have the ID number on hand. Please make sure to confirm your address so they ship the toner refill to the correct location.

Photo of Marco printer ID tag

All Other Issues

For information on how to print on the Virtual Court Kiosk, read more here.

For model specifications, please see the manufacturer's product support page or the user manual.

For all other issues, please contact Marco, our designated printer servicer at [email protected]. You will be asked for your printer's ID number, so please find your printer's tag and have the ID number on hand.

Photo of Marco printer ID tag

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