🆘Troubleshooting Kiosk Computer Issues

When to Get Help

We have plenty of support articles walking you through how to use a Virtual Court Kiosk. Depending on your issue, you may need to contact different members of our team. The information in this article will focus on kiosk technology issues. Who to contact is at the very bottom of this page if you're having further issues that are not addressed here.

How to Get Help

You can call, email, or submit a support ticket to get help with your issue. Our technology provider, Technology by Design, will ask you some questions to figure out what the issue is and walk you through how to get the kiosk up and running again. They should respond to email tickets within 24 hours during the business week.

When you contact Technology by Design, please be sure to provide them with:

  1. Your kiosk's serial number. This can be found by clicking on the Computer Help button on the kiosk desktop. Not sure how to find the kiosk desktop? Learn where to find the kiosk desktop button.

If you can't access your kiosk's desktop, you can also find your serial number under the monitor bezel.

  1. Your name, your organization, and how best to contact you if you are leaving a message or are disconnected.

  2. A detailed description of the problem, its context (what was happening when the problem occurred), and its impact (severity) on your role.

  3. The application you were using.

  4. Any error messages associated with the issue.

Who to Contact

Kiosk Technology

Kiosk Accessibility

Printer

Furniture Questions

Host Site Coordination

Last updated