πŸ”§Installation Guide

How to set up and install a Virtual Court Kiosk

The A2J Tech or TLSC team will install the Virtual Court Kiosks, but if there is a situation where you need to set up and install a Virtual Court Kiosk, follow the full set of instructions below.

If you find yourself needing to move a kiosk, follow instructions 6-14. You will only need a screwdriver and the equipment supplied to get your kiosk up and running. Set up should take 20-30 minutes.

More detailed paper instructions can be found within the UPLIFT box or you can reference the single monitor arm instructions below:

1. Arrange Packages

Each host sites receives up to 6 boxes:

  • 3 boxes from UPLIFT

  • 1 Dell box from Technology by Design

  • 1 HP or Lexmark box from Marco (if your site has a printer or scanner)

  • 1 chair box from Amazon

Please note:

If your project has additional legal kiosk equipment you can expect more packages from Amazon or the program manager.

Ask your program manager or your contact from A2J Tech to know the exact number.

Before opening up any of these boxes, please group all these boxes in the area where the kiosk will be built, or in a safe location where other staff members can also have access to it, until all packages arrive. This ensures that your site has everything needed when you or an A2J Tech member begins installation.

Please note:

Packages may take up to two weeks to arrive after being notified of the initial shipping of the packages.

If you have experienced mailing issues at your site before, please flag it to your program manager and your A2J Tech contact to ensure the shipping address is correct to guarantee receiving these packages in a timely manner.

2. Unpack All UPLIFT Desk Items

The 3 boxes from UPLIFT contain the following items:

  • Table top (usually comes in the box with the TV pictured on the outside)

  • Legs, cross beams, screws and tools packet, basket, motor, and wires

  • Feet, wheels, keypad, and monitor arm components

If you have another person helping with the installation, they can work on the monitor arm, computer, printer / scanner, and additional accessories while the table is being built.

If possible, please keep the UPLIFT monitor arm box for the additional equipment not used during the install. It's a great reusable box that can store the kiosk equipment.

3. Build Out UPLIFT Desk

More detailed instructions to build out the desk are within box with the box with the legs. Alternatively, you can follow the video below:

However, feel free to reference the written guide that A2J Tech Members use internally:

  1. Start with unboxing the table top. Remove the table top with the wrapping around it and lay it upside down on top of the wrapping to protect it from scratches during installation. Move the wrapping as needed to reveal the bottom of the table top to reveal the drilled holes for the other equipment.

  2. Unbox the other boxes to reveal the other items for the desk, including the legs, crossbeams, etc. Do not unpack the monitor arm components yet.

    • Make sure to put the items on a soft surface, like a carpet, to prevent scratches.

  3. Slide one of the legs into the open area of a crossbar end. Put them together using 4 H1 machine screws using the included 4mm Alan wrench.

    • Please note to insert all 4 screws first before tightening the screws to prevent misalignment.

  4. Add the side brackets using 4 screws (H1 Machine Screws). Each side will use two screws, leaving the innermost holes open for the logo plate to "latch" onto.

  5. Add the logo plates to the side brackets by pressing firmly. Remember the table is upside down so you will need to add the logo plates upside down.

  6. Put one leg and the side bracket on the bottom of the table top then slide the cross bars into the slots.

  7. Then slide the other leg and side bracket into those crossbars.

  8. Make sure the crossbars are centered (use the line in the middle of the crossbars to center them). When moving the legs to align the crossbars, be sure not to slide the legs across the surface of the table: this can cause the silicon stoppers around each of the holes to pop out of place, making the next step more difficult.

  9. Use the H4b screws and H5 washers to set the legs in place. You should use 3 of each on each leg directly, then another set of two for the middle where the legs meet.

  10. Use the H3 Set Screws to set the crossbars in place. Be careful as only one end of the screw fits to the provided allen wrench. The other side will only have a divot. You should have used up the supply that comes with the desk kit – 8 of them.

  11. We recommend adding the keypad on the left-hand side of the tabletop (so when it's flipped, it's on the right-hand side, opposite of where the computer monitor will be). Use two of the H14 wood screws. Don't be alarmed if you do have to screw into the wood a little to get the keypad to stay in place, but be careful not to crack through to the other side of the tabletop.

  12. Add a square cable management sticker on the left-hand side of the tabletop closest to the leg. Attach a velcro wire management cable strap to the square cable management sticker and tie the keypad wire to it.

  13. Remove the desk motor from the basket. Attach the basket to the top part of the tabletop using the two remaining H14 wood screws; line the holes with the predrilled holes.

  14. Slide the desk motor into the slots on the left-hand side or whichever side is closest to the keypad.

  15. Connect the keypad wire to the desk motor.

  16. Connect the wire extension on the right-hand leg and connect it to the desk motor.

  17. Add the feet to the bottom of the legs using 4 H2 screws per foot.

  18. Add the wheels to the feet. It's easier to screw the wheels in when they are locked and set in place, so if you're struggling, make sure that they aren't in the rolling setting. Depending on the project, you may or may not need a wrench to screw them in.

  19. Flip the table. This is easier to do with a second person. If you are by yourself, make sure the wheels are not in a rolling position to prevent the table from rolling while you flip it by yourself. The easiest method to flip the table by yourself is to lift the table ninety degrees (on its side) so that the legs are resting against the floor. Carefully avoiding splinters, firmly grasp the edge of the table and pull it towards you so that it is standing right-side up.

4. Build Out Chair

More detailed instructions are found within the box. Alternatively, you can follow the video below:

Make sure to test whether you can raise or lower the chair. Lean back on the chair to make sure it doesn’t snap off!

5. Build Out Monitor Arm

More detailed instructions are found within the box. Alternatively, you can follow the video below:

Parts You'll Need for Instructions 6-10 (provided)

  • Dell computer (monitor)

  • Black computer power cord

  • Upper Clamp

  • Lower Clamp

  • Upper Arm

  • Lower Arm

  • Upper Base Plate

  • Lower Base Plate

  • Adhesive Pad

  • Mounting arm

  • VESA plate bracket

  • Wire Cover

  • Bag of assorted hardware components

  • Washable mouse

  • Washable keyboard

Tools you'll need (not provided)

  • Phillips head screwdriver

6. Build Out Monitor Arm Base and Attach to Table

Although there are two different ways to attach the Crestview Single Monitor Arm to your desktop, you will be using the Bolt-Through Method for all Virtual Court Kiosks. The bolt-through method attaches the monitor arm through your desktop.

7. Add the Computer to the Monitor Arm and Ring Light Install

Before you add the computer to the monitor arm you will need to install the base of the ring light first. You need four spacers and four screws not included in the ring light kit. If you are a host site, you will be provided a separate package in the mail that has these screws and spacers. Follow the video below:

8. Connecting the Cables

  • Connect the power cable from the port behind the monitor and plug it into the wall

  • Hook up the mouse and keyboard. You should have received a washable keyboard and mouse for each kiosk. These are meant to replace the ones that came with the Dell computer. They are designed to be sanitized between use. If you have already installed the original keyboard and mouse, you will need to replace them.

  • The cables can be tucked into the channel on the underside of the mounting arm to keep them out of the way.

9. Additional Kiosk Equipment

There are three additional pieces you will need to install: the headset mount, wire management cable clips, and the TidyWrap mounts for when the kiosk needs to be moved.

After building the headset mount, attach it to the top right hand side of the monitor. Some monitors may have a curved edge, so this mount will not be completely attached, but will stay on. After waiting for 30 minutes, you can then rest the headset on the mount.

Attach the two wire management cable clips to the back of the table, close to the monitor arm mount. You can thread the wires of the keyboard and mouse to secure them in place. If you have additional room, you can thread any other loose wires.

Attach the TidyWrap mounts on the back of the basket underneath the table. Make sure to put it as close to the bottom of the basket as possible so that when someone needs to wrap the power cords, they have enough space for their hands to not hit the top of the table.

Follow the video below for more instructions:

10. Privacy Panel Install

Custom privacy panels will be sent and you will need to be build out the clamps and gaskets to attach it to the table. Before screwing in the clamps and gaskets to the privacy panels, please insert a foam pad (we used a furniture pad with a sticky side) to provide additional support for the privacy panel. Alternatively, you can follow the video below:

11. Opening Webcam

To allow users to join a virtual meeting, you might want to make sure the kiosk's built-in web camera is visible. There is a pop-up, retractable webcam at the top of your kiosk's monitor. You can push down on the top of it to release it. Once it is popped up, it will work.

We recommend that you leave the webcam popped up so it is automatically enabled for users.​

12. Connect to the Internet

You will need to connect the computer to the internet using the Wi-Fi network or via an ethernet cable. If connecting with Wi-Fi, make sure the connection does NOT have a captive portal. A captive portal requires the user to sign in or check a box to agree to the terms to use the Wi-Fi service. When the kiosk reboots from updates, a staff member at the host site will need to manually put the kiosk back on the Wi-Fi if done through a captive portal. If you can only find a captive portal Wi-Fi option, ask the host site contact or their IT contact to determine the correct Wi-Fi network to connect to.

At larger sites, or ones affiliated with a local government, you may need to go through an additional process with their IT department to make sure the kiosk has the internet it needs. They often encounter firewall issues or other security issues. Some sites aren't prepared for that process when you are installing the kiosk, so please grab the host site contact's information and their IT contact's information and provide that to the PM. For now, connect to the captive portal Wi-Fi network to put the kiosk in production to make sure that the devices are functioning properly. The host site will have to call Technology by Design when they are ready to change the Wi-Fi network.​

13. Call Technology by Design

On the bottom left of the monitor, there is a sticker with Technology By Design's number (612-504-2300). Please call that number, state your name and organization, and request that you need help with putting a kiosk in production. Provide the kiosk ID (also on the sticker on the bottom left of the monitor) when prompted.

The person helping you will remotely access the kiosk. If you have a printer, you'll need to stay and make sure that the printing test was successful. If you are in a rush and need to leave, please ask the IT support if you can leave since they may need you to re-attach cables or find a different Wi-Fi network.

14. Wire Management

For all kiosk projects, make sure to tidy up the wires as best as possible. The easiest way to do this is use the extra velcro ties provided in the UPLIFT desk kit to join wires together.

Additionally, you can also tuck the wires within the arm mount. If you do this method, make sure that any power cables tucked in there has enough slack that when the table is raised, the wire will not be disconnected from the computer.

FAQS

Q: I am in Texas and do not have the spacers and screws needed to mount the ring light to the computer. What do I do?

A: If you do not have the spacers and screws needed to install the ring light mount, you can go to Lowe's. They have a metric section to order similar and spacers and screws that we order in bulk from Amazon. See the pictures below:

Q: My host site is missing packages! What do I do?

A: Make sure that the packages are not misplaced in the host site's mailroom. This may happen when the packages have Joseph's name (or another A2J Tech member's name) as the recipient.

If the mailroom doesn't have these packages, make sure they did not get lost. Contact the PM to see if the furniture and equipment were delivered. If they were delivered and there's no packing slip requiring the recipient to pick up the package, the PM will need to reorder the equipment. Packages tend to get lost or stolen if the delivery person drops packages off at the doorstep of the location when closed. Be mindful of the holidays surrounding the installation trip when making orders since host sites will be closed more often when packages are being delivered.

If there is a packing slip OR if there is a message indicating that the recipient needs to pick up the package at a UPS location, make sure to grab the UPS address and the business card of the recipient. You will need to prove that you can retrieve the package on behalf of the recipient which requires the recipient's name and the address of delivery. Most locations accept a picture of their business card.

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